Privacy Policy

Last updated: June 15, 2026

At aceweb.ai, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

Information We Collect

We collect information you provide directly to us, including:

  • Account information (name, email address, password)
  • Profile information you choose to provide
  • Project data and content you create using our service
  • Communications you send to us
  • Payment information (processed securely via Stripe)

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send you technical notices, updates, and support messages
  • Respond to your comments, questions, and requests
  • Monitor and analyze trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse

AI and Data Processing

Our service uses artificial intelligence to help you plan and develop your projects. When you use our AI features:

  • Your project data is processed by our AI providers (Anthropic, OpenAI) to generate suggestions and content
  • We do not use your project data to train AI models
  • AI-generated content is stored as part of your project data

Cookies and Analytics

We only use essential cookies — the ones strictly required to run the service:

  • Keep you logged in to your account
  • Remember your preferences and settings
  • Protect against fraud and abuse (security)

To understand how the product is used, we run privacy-friendly product analytics (PostHog, hosted in the EU) in a cookieless mode — it does not store cookies or other identifiers on your device, and measurement is kept to a single visit. Because we set no non-essential cookies, we don't show a cookie consent banner. If we later introduce advertising or cross-visit tracking, we'll ask for your consent first.

Data Security

We implement appropriate security measures to protect your personal information, including:

  • Encryption of data in transit (HTTPS/TLS)
  • Secure password hashing
  • Regular security assessments
  • Access controls and authentication

Data Retention

We retain your information for as long as your account is active or as needed to provide you services. You can request deletion of your account and associated data at any time through your account settings or by contacting us.

If you use the product without creating an account, the ideas and content you generate are deleted after 72 hours of inactivity. We keep only aggregate, de-identified usage statistics — such as request counts and processing costs, with no idea content — for analytics and abuse prevention. Any IP address associated with anonymous use is retained briefly to detect abuse and is then reduced to an irreversible hash.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate data
  • Deletion of your data
  • Data portability
  • Objection to processing

Third-Party Services

We use trusted third-party services to operate our platform:

  • Stripe - Payment processing
  • Anthropic/OpenAI - AI services
  • Cloudflare - Security and performance
  • PostHog (EU) - Cookieless product analytics

Each of these services has their own privacy policies governing their use of your information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@aceweb.ai.